23 de Janeiro de 2020 -

How should I talk on the phone?

por Felipe Dib

Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

Dale says that more business is lost because of poor phone communication than for any other reason. "When you're talking on the phone you have no idea what the other party might be doing, even though you believe you're getting his or her full attention". Is that true?

Not always. We're all so busy nowadays and when we're often doing something else while we talk on the phone. Follow Dale's suggestions:

1- Always return calls within 24 hours, even if you don't yet have the final answer; 

2- If you're unavailable, leave an automatic message saying when you'll be back;

3- Identify yourself when you start a phone conversation. Clarify the nature of your call.

Be polite, my friend. Answer the phone with enthusiasm, even if you're being interrupted (the caller doesn't know that!). If someone is calling to sell you something, be friendly. How often do you make calls? Do you prefer voice calls or text messages? Comment here and see you next class!

1. Dib says people are always ___ when they're on the phone.

2. When talking on the phone you must first ___.

3. Felipe tells you to pay attention if your call is not being ___.

4. ___ the call before you ___.

5. Dib says his mistake was ___.

6. Dale teaches us to return calls ___.

7. Dale says we must communicate ___.

8. ___ even if you're not interested.

9. "More business is ___ because of poor ___ than for any other reason", says Dale.

10. Next class we'll talk about ___.